1. Returns:
We accept returns within 14 days of the delivery date for products that meet the following conditions:
Unused and Unaltered: The product must be unused, in its original condition, and not altered in any way.
Packaging: The product should be returned in its original packaging, including any accessories or accompanying materials.
Customized Items: Unfortunately, we cannot accept returns for items that have been personalized or customized, unless there is a defect or error on our part.
2. Refunds:
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. We process refunds within 3 Business days of receiving the returned product.
Full Refund: If the return is approved, we will initiate a refund to your original method of payment.
Partial Refund: In some cases, a partial refund may be issued if the product is not in its original condition or is damaged.
3. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. How to Initiate a Return:
To initiate a return, please follow these steps:
Contact us at [contact@gclaserdesigns.com.au] to inform us of your intent to return.
Package the item securely and ship it to the address provided by our customer service.
Include a copy of your order confirmation or a note with your name, contact information, and order number.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [contact@gclaserdesigns.com.au]. Provide details and, if possible, include photos of the damage. We will arrange for a replacement or issue a refund.
